Citrix Receiver for Windows Citrix Receiver Cleanup Utility. Citrix Receiver for Mac. Citrix Receiver for IOS. I was tasked with getting our Citrix server Xenapp6.0 upgraded to a newer supported version but no one seems to be able to help, I requested from our supplier to see if they could help, They said to create a citrix account and log a ticket, I did that and sent them the file from 'My Files' folder, They came back and said please contact your local citrix agent. Uninstall Citrix Receiver or Citrix Workspace from Apps and Features. Run Citrix Cleanup program Citrix Receiver/Workspace Cleanup Utility Install Citrix Workspace. The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort. This tool should be used by the firm's qualified IT professional. After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility.

1. Cleanup Citrix Workspace Login
2. Citrix Receiver Cleanup
3. Cleanup Citrix Workspace App
4. Citrix Workspace Cleanup Utility Download

Receiver Cleanup Utility:

You might want to uninstall existing receiver version and install same version or a newer version of citrix receiver in user’s machine. In this case, you can uninstall citrix receiver directly from add or remove programs but that might leave some registry keys, and folders back. So, it is always recommended to use citrix receiver cleanup utility to remove existing citrix receiver from a user’s machine.

Receiver cleanup utility is available for download from citrix support site, but each citrix receiver setup has receiver cleanup utility in it. Use software like 7 zip to extract contents of citrixreceiver.exe to a folder. You will find receiver cleanup utility in it. You don’t have to download it separately and juggle with different recievers and different receiver cleanup utility versions. You can run it silently using below command: ReceiverCleanupUtility.exe /silent.

After you extract citrixreceiver.exe to a folder, you can see receivercleanup utility as shown below:

Run it with admin rights and reboot once done. Install latest receiver as needed once rebooted. Always backup registry before you run any tool. For more information on how to use this tool, check this link: https://support.citrix.com/article/CTX137494

VDA Cleanup Utility:

If you have to reinstall VDA software in user’s citrix VM, you can start doing it from add or remove programs. In case you end up in errors that some components are not deleted, you can use vda cleanup utility from citrix. You can run it silently using below commands:

• VDACleanupUtility.exe /silent
• VDACleanupUtility.exe /noreboot
• VDACleanupUtility.exe /silent /noreboot
• VDACleanupUtility.exe /unattended

For more information on how to use this tool, go through the article given here: https://support.citrix.com/article/CTX209255

Note: Always check if there are new versions of these tools available in citrix support sites.

Protocol Driver Error/Error 1046 is an issue related to the client (Receiver) not being able to create a connection to the server after an application is launched. Messages such as “Your version of Citrix Receiver does not support selected encryption” are generated when this issue occurs.

There are various reasons that Protocol Driver Error/Error 1046 could be generated, ranging from the client through to the Citrix hosting infrastructure. Below are several troubleshooting recommendations on what to try to resolve quickly.

How to ResolveProtocol Driver Error/Error 1046

Recommendation#1:

The first thing to do when you get a Protocol Driver Error/Error 1046 is to verify Citrix Receiver/Workspace is upgraded to the latest version if possible or the latest version that has been validated in the destination environment.

Recommendation#2:

Cleanup Citrix Workspace Login

If upgrading receiver doesn’t help, or if the latest version is already running on the affected workstation, next recommendation would be to perform a full uninstall of receiver utilizing the Citrix Receiver Cleanup Utility available at the following link:https://support.citrix.com/article/CTX137494 . Once receiver is fully uninstalled, reboot the workstation and then reinstall the appropriate version of Citrix Receiver/Workspace.

Note, if version 1909 or later of Citrix Workspace is being utilized, the installer can perform the appropriate cleanup steps so that the Citrix Receiver Cleanup Utility is no longer needed. Instead, utilize the/forceinstallcommand line switch when running the Workspace installer:CitrixWorkspaceApp.exe /forceinstall.

Recommendation #3:

If the/forceinstallswitch doesn’t fix the Protocol Driver Error/Error 1046 issue, the Cleanup Utility may still be something to try as even with versions 1909 and greater of Workspace there may be remnants of older/corrupt installations that may affect performance.

If the workstation is still exhibiting the issue, next verify that the following Registry key is set to True:

Citrix Receiver Cleanup

• Key location: HKLMSOFTWAREWow6432NodePoliciesCitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownLogonLocal Credentials
• String Name (REG_SZ): LegacyLocalUserNameAndPassword
• Data: True

Test again.

Cleanup Citrix Workspace App

Recommendation #4:

If the problem persists, try increasing the following timeout values in the registry:

• Key location: HKEY_LOCAL_MACHINESOFTWAREWow6432nodeCitrixICA Client
• Value Name (REG_DWORD): VdLoadUnLoadTimeOut
• Data (in Decimal): 5

The default for VdLoadUnLoadTimeOut is 1 second, this increases it to 5 seconds. Attempt reconnection. If the problem persists, try increasing this value to 10, 15, and 20 to see if the issue continues.

Note, the above registry locations are valid for 64-bit versions of Windows. For more information or for the Registry values for 32-bit versions of Windows, check Citrix’s article at https://support.citrix.com/article/CTX133536.

About Goliath Technologies

At Goliath we are passionate about helping IT Pros quickly troubleshoot and resolve end-user performance issues within their Citrix or VMware Horizon environment. To achieve this, we offer software to monitor and troubleshoot end-user experiences to anticipate, troubleshoot, and document performance issues. Visit ourGoliath Performance Monitorproduct page to learn how software can reduce the time you spend troubleshooting end-user experience issues.

Citrix Workspace Cleanup Utility Download